Last updated: 22 June 2026
Aqua Support Services ("we", "us", "our") is committed to protecting your privacy. This policy applies to everyone who interacts with us - whether you're simply
browsing our website, getting in touch as a prospective client, or one of our workers using our scheduling app. It's split into two parts below so you can find the
part that applies to you.
This policy is written to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
WHO WE ARE
Aqua Support Services is the data controller for the personal data described in this policy. If you have any questions about this policy or how we handle your
data, contact us at: hello@aquasupportservices.com.
PART 1 - IF YOU'RE VISITING OUR WEBSITE
1.1 COOKIES
Our website currently uses only strictly necessary cookies required for the site to function correctly. We do not currently use analytics, advertising, or tracking
cookies. If this changes in the future, we will update this policy and request your consent where required by law before doing so.
1.2 CONTACT FORM
If you use the contact form on our website, we collect your name, email address, and message. We use this solely to respond to your enquiry. We do not use it
for marketing, and we do not share it with any third party, unless you separately agree to that.
1.3 WHATSAPP
If you message us via the WhatsApp link on our website, that conversation is also subject to WhatsApp/Meta's own privacy policy, since it takes place on their
platform, outside our website and outside our direct control.
1.4 TECHNICAL DATA
Like virtually all websites, our hosting provider automatically logs basic technical information when you visit, such as your IP address, browser type, and the
pages you view. This is used only for security and keeping the site running, not to identify or track you personally.
PART 2 - IF YOU'RE ONE OF OUR WORKERS USING THE APP
2.1 WHAT PERSONAL DATA WE COLLECT
We collect and process the following categories of personal data through the App ("Aqua Support Scheduling"):
. Account information: your name, username, and a PIN (stored in encrypted/hashed form - we cannot see your actual PIN).
. Schedule and attendance data: your assigned shifts, clock-in and clock-out times, and which site/location each shift relates to.
. Location data: your GPS location at the moment you clock in or out (to confirm you are on site), and periodic location updates while you are clocked in, for
lone-worker safety purposes (see 2.3).
. Device and notification data: a device token used to send you push notifications about shift changes, messages, or schedule updates. We do not use this
to track your device for any other purpose.
. Messages: any messages or notes you send or receive through the App (e.g. shift queries, manager messages).
. Biometric login (Face ID): if you choose to enable Face ID on the iOS app, this is processed entirely on your own device by Apple. We never receive, see,
store, or have any access to your Face ID data - it never leaves your phone.
2.2 HOW WE COLLECT THIS DATA
We collect this data directly from you when you use the App - for example, when you clock in, submit a message, or your administrator creates your account and
enters your shift details on your behalf.
2.3 WHY WE COLLECT IT, AND OUR LEGAL BASIS
Where we rely on "legitimate interest," we have considered that this is necessary and proportionate, and balanced against your right to privacy - in particular, location tracking only operates while you are clocked in for a shift, not at any other time.
2.4 WHO WE SHARE YOUR DATA WITH
We do not sell your personal data to anyone. We share data only with:
· Our hosting provider, who stores the data on our behalf under contract.
. Apple Inc., solely to deliver push notifications to your device (Apple's Push Notification service). Apple does not receive your location, schedule, or account details through this - only what is technically required to deliver a notification.
. Where required by law - for example, HMRC for payroll/tax purposes.
2.5 HOW LONG WE KEEP YOUR DATA
We retain attendance and payroll-related records for the period required by UK law (currently a minimum of 3 years for working time records, and longer for certain payroll/tax records as required by HMRC). Account data is retained for the duration of your engagement with us, and deleted or anonymised within a
reasonable period after you leave, unless we are legally required to retain it for longer.
PART 3 - YOUR RIGHTS (EVERYONE)
Under UK GDPR, you have the right to:
. Request access to the personal data we hold about you
. Request correction of inaccurate data
. Request deletion of your data (where we are not legally required to keep it)
. Object to or request restriction of certain processing
. Request a copy of your data in a portable format
. Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled
To exercise any of these rights, contact us at hello@aquasupportservices.com.
DATA SECURITY
We use industry-standard measures to protect your data, including encrypted connections (HTTPS) and hashed storage of PINs and passwords. While we take reasonable and appropriate steps to protect your data, no system can be guaranteed 100% secure, and we cannot accept liability for circumstances outside our
reasonable control.
SERVICE AVAILABILITY
We aim to keep our website and App available and functioning correctly, but we do not guarantee uninterrupted or error-free service. Nothing in this section limits your statutory data protection rights described above, which cannot be excluded by this policy.
CHILDREN
Our website and App are intended for business enquiries and our employed/engaged workers, and are not directed at children. We do not knowingly collect data from anyone under 18.
CHANGES TO THIS POLICY
We may update this policy from time to time. The "last updated" date at the top of this page will reflect the most recent changes. Continued use of our website or App after changes are published constitutes acceptance of the updated policy.
CONTACT US
Aqua Support Services
Email: hello@aquasupportservices.com
Address: Office Suite 1550, 92 Castle St., Belfast City, Northern Ireland, BT1 1HE
